SpotCue

Delete your account

You can delete your SpotCue account and everything attached to it at any time. It is permanent and it is not reversible — there is no grace period and no way for us to restore it afterwards.

Delete it from the app

This is the fastest route and needs nothing from us.

1. Open SpotCue and sign in, if you are not already.
2. Go to Settings.
3. Tap Delete account and data.
4. Confirm. The account and all data listed below are removed immediately.

If you cannot open the app

If you have already uninstalled SpotCue, lost access to your sign-in method, or cannot reach the setting for any other reason, ask us and we will delete the account for you.

Email support@spotcue.online from the email address on the account, with the subject Delete my SpotCue account.

We need the request to come from the account's own email address, or to be able to verify ownership another way — otherwise anyone could delete someone else's account by knowing their address. If you signed in with Apple and used Hide My Email, send the request from that relay address.

We reply within 7 days and complete the deletion within 30 days of verifying the request.

What gets deleted

Deletion removes your account record itself, and every row keyed to it is removed with it:

• Your profile — name, date of birth, and gender if you provided one
• Every reminder, and the places attached to each one
• Saved places, including their names and coordinates
• SpotRuns and their stops
• Your trigger history — the record of which reminders fired where and when
• Your settings and preferences
• Your cached subscription status
• Your sign-in credentials and sessions

Nothing on this list is archived, and none of it is retained in a form we can restore.

What does not get deleted

Three things survive account deletion, and none of them are ours to remove:

• Your purchase record with Apple or Google. The app stores keep their own billing and tax records regardless of what happens to your SpotCue account. Contact the store directly about those.
• Your subscription itself. It keeps renewing until you cancel it with the store — see below.
• Anonymous crash and usage data. Crash reports and product analytics are never linked to your account or your identity: crash reports are stripped of coordinates, addresses, email addresses and credentials before they leave your device, and analytics events are never associated with your user ID. Because there is no link back to you, there is nothing in them to find and delete — and equally, nothing in them that identifies you.

Cancelling a subscription

Cancel before you delete the account, or you will keep being charged for a subscription you can no longer use.

iPhone or iPad: iOS Settings → tap your name → Subscriptions → SpotCue → Cancel Subscription.

Android: open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → SpotCue → Cancel subscription.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.